LoopAudio – General Terms & Conditions (website)
Use of Site
No reliance on information
Content provided on this Website is solely provided for informational purposes. It is your sole responsibility to obtain (health) professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website. Submissions or opinions expressed on this Website are that of the individual expressing such submission or opinion and may not reflect the opinions of LoopAudio. Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Reviews and Comments
Discount and Promotion Policy
LoopAudio reserves the right to change or discontinue any aspect or feature of this website including, without limitation, the content, hours of availability, sales, discount and cashback offers, at any time without notice. LoopAudio reserves the right to cancel/ change/modify/add/delete any of the terms and conditions of the offer at any time without notice. LoopAudio reserves the right to deny honouring the offer on the grounds of suspicion or abuse of the offer by any customer without providing customer any explanation thereof. Discount and promotions cannot be clubbed with any other offers being offered by LoopAudio or any third party seller.
Risk of Policy
All items purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
This Website may be accessed from countries other than India. If you access and use this Website outside India, you are responsible for complying with your local laws and regulations.
VOID WHERE PROHIBITED.
CONTACT US If you have any questions about our Website, please contact us at +91 98 9999 6366 and/or write to us at firstname.lastname@example.org
What kind of information do we collect?
There are cases where LoopAudio may ask you for personal information, such as your name, address, date of birth, gender, email address, etc. We do this for instance when you register for contests/promotions, respond to communication such as e-mail, and for services that require registration or subscription. If you would like to be on our mailing list, we will ask you to actively opt-in. We might also collect personal information from you about a third party, for instance, if the website allows you to send an email referring someone to our site or an active promotion, in which case we need to know the name and e-mail address of the recipient. That information will only be used for the specific purpose (delivering the email) and LoopAudio will not further contact the third party unless the third party contacts us.
– When you visit our website, we may collect so-called ‘clickstream’ data (server address, domain name etc). This information can be combined with information you have provided to us (for instance by registering), which will enable us to analyze and better customize your visits.
The information you provide to LoopAudio
While LoopAudio does not generally require that you provide us with personally identifiable information in order to visit and use the Sites, please note that in order to participate in some activities, such as sweepstakes, contests and other promotions and chat rooms or bulletin boards, we may ask you to provide information that could reasonably be used to contact you or to identify you personally (such as first and last name, e-mail address, mailing address and telephone number) (“Personal Information”). We may also ask you to provide other information about yourself, such as demographic information (such as gender, geographic region, age, etc.) or certain information about your preferences and interests. If you choose not to provide such Personal Information or other information to us, you may not be able to participate in certain activities we offer. If we combine demographic or other information we collect about you with Personal Information about you, we will treat the combined information as Personal Information. We may offer opportunities to enter into promotions that we offer, on our own or jointly with a third party. Such Promotions may require registration and the disclosure of both Personal Information and non-Personal Information. In the event that a promotion is offered jointly with a third party, as a result of your participation in such promotion, your Personal Information and non-Personal Information may be shared with such third party, which sharing we will disclose to you at the time you provide your information. By entering a promotion, you are agreeing to the official rules that govern that promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor and/or other third parties connected to the promotion to use your name, voice and/or likeness in advertising and marketing materials. Therefore, always carefully read the rules of the promotion before entering.
Information Automatically Collected
In addition to any Personal Information or other information that you choose to provide to us via the Sites, whenever you visit or interact with the Sites, LoopAudio automatically collects certain information such as your IP address and/or another unique identifier (“Device Identifier”) for the computer, mobile device, technology or other device (“Device”) you use to access the Sites and any referring website. (A Device Identifier is a number that is automatically assigned to your Device when you access a website or its servers. Our computers identify your Device by its Device Identifier.) Some mobile service providers may also provide us or our third-party service providers with information regarding the physical location of the Device used to access the Websites.
In addition, LoopAudio, as well as certain third-party analytics and other service providers, may use a variety of technologies that automatically or passively collect information about how you use the Sites (“Usage Information”). Usage Information may include, in part, browser type, operating system, the page served, the time at which a page was accessed and/or the time spent on a page, and the preceding pages views. Usage Information is generally non-identifying, but if LoopAudio associates it with you as a specific and identifiable person, we will treat it as Personal Information.
Information About Friends and Family
When you share information and Site links, send or share LoopAudio promotions and marketing materials, or send products to family and friends and others, LoopAudio may collect the information you provide about those people such as name, address, email address and phone number.
Information Shared on a Website or Network Owned and Controlled by a Third Party
Functionality on the Sites may permit interactions between such Sites and a third-party website, such as enabling you to “like” a product or “share” content to third-party websites. If you choose to “like” or “share” content or to otherwise post information from or via the Sites to a third-party website, feature or application, that information may become public and the third-party website may have access to information about you and your use of the Sites.
You may also choose to participate in a third party application or feature (such as Facebook applications or a similar application or feature on a third-party website) through which you allow us to collect and share (or the third party to share) information about you, including Personal Information. The third party may allow you to remove the application or feature, in which case we will no longer collect information about you through the application or feature, but we may retain the information previously collected. In addition, we may receive information about you if other users of a third-party website give us access to their profiles and you are one of their “connections,” or if information about you is otherwise accessible through your “connections” web page, profile page, or similar page on a social networking or other third-party website or interactive service.
Use of visitors’ information
– To administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest). You may be contacted by phone or email.
– To send you information/materials via e-mail or SMS-messages about products, offers and news we think could interest you. This information may relate to products, offers and news of LoopAudio and/or its licensees or carefully selected commercial partners. In case you do not want to receive any e-mails and/or SMS-messages from us anymore, or if you want to modify personal data or want your personal data to be deleted from our database, kindly refer to the ‘Opt-out, delete or modify personal information’ section below.
– To analyze visits to the website and learn about the interests of our visitors in aggregate and also on personal level to better understand your interest and need, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in.
Who manages visitors’ information
Protection of visitors’ information
In order to protect the information you provide to us by visiting our website, we have implemented various security measures. Your personal information is contained behind secured networks and is only accessible by a limited number of people, who have special access rights and are required to keep the information confidential.
Please keep in mind though that whenever you give out personal information online there is a risk that third parties may intercept and use that information. While LoopAudio strives to protect its user’s personal information and privacy, we cannot guarantee the security of any information you disclose online and you do so at your own risk.
Disclosing personal information to third parties
Except as described in this policy, we do not sell, trade or otherwise transfer your personal information to third parties without informing you in advance and in accordance with applicable data protection law. Your data may be transferred to website hosting partners and other parties who assist us in designing and operating the website, executing services (for instance prize fulfilment) or help us analyze collected data. These parties will only use your data for the purpose of carrying out the work as indicated and will be required to keep the information confidential. We will also release personal data without consent if such is required by law, for security purposes, or to prevent imminent harm.
Links to third parties
A cookie is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember for instance your username and password. You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options, you have to adjust your browser settings (like Internet Explorer). There are also software products available that can manage cookies for you. Please be aware though that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it’s possible then that you do not have access to some of the features on the website.
Opt-out, delete or modify personal information
You may cancel your registration at any time, and you can choose to opt-out of receiving any e-mails from LoopAudio. Additionally, you can choose to have all your personal information deleted from our database. You may cancel your registration at any time, and you can choose to opt-out of receiving any e-mails messages from LoopAudio. Additionally, you can choose to have all your personal information deleted from our database. If you want to opt-out, delete or modify your personal information, please visit the registration page. We encourage you promptly to update your personal information if it changes.
Changes to the policy
How you can contact us
Inquiries, Complaints, and Dispute Process
All such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavour to provide you with information about relevant complaint avenues which may be applicable to your circumstances.
WARRANTY AND RETURN POLICY
Customer Support & Warranty Policy
LoopAudio brings to you most premium quality products which include, Headphones, Earphones and Wireless Bluetooth Speakers. It is founded by experienced professionals.
We take a lot of pride in our products and fully stand behind them owing to which we are offering you a 6 months warranty on all LoopAudio products. The warranty period begins from the date of purchase of brand new/unused products by the first End User. Please retain your Sales Receipt or Invoice. The Invoice must state the Date of Purchase and Name / Model of the product.
LoopAudio extends the Limited Warranty to the original end-user of LoopAudio products (including headphone, earphone, earbud and headset, each a “Product”) or the person receiving a Product as a gift, provided that the LoopAudio Product was purchased from an Authorized Dealer/ Distributor/ Retailer as defined below.
“Authorized Dealer” means any distributor, reseller or retailer that was duly authorized by LoopAudio at the time of the sale to sell authentic LoopAudio products in the notified jurisdiction, and that the sold Product is new, in unused condition, and in its original packaging.
If your headphone stopped working for no good reason, then it may be a manufacturing defect. Tell us what happened with your product to our Customer Care Representatives at +91 98 9999 6366 or send us an E-mail to email@example.com for any product query or registering your complaint.
Under the Manufacturer’s defect, we need you to send your defective “Product” along with a copy of the “Sales Receipt” or “Proof of Purchase” to the following address: ‘Super Duper Store, P-40 Pandav Nagar, Mayur Vihar Phase 1, New Delhi 110091’
Once we receive the product, then our Customer Service Technicians will look into it and resolve the same within 6-8 weeks. The replacement product would be sent depending on the stock availability.
The following cases are not covered under warranty:
– Damage or inoperability caused by inadequate repair work performed by the end user, any non-authorized repair centre or any third party.
– Faults due to wear and tear.
– Faults due to force majeure.
– Faults of which the purchaser was already aware of at the time of purchase.
– Damages resulting from fire or liquid seepage.
– Damage by any violent head-banging session (wearing the headphone improper way).
– Physically damaged from external factors such as floods, storms, sand, dirt, weather moisture and by any other reason will not be entertained for any warranty claims.
Product Advance / Table Replacements
Please allow us at least 14 working days for successful completion of your warranty claim (depending upon stock availability). If the defective product is not available with us for any reason, (for example if the product has been discontinued, or the product is out of stock), LoopAudio reserves the right to issue any product which is of similar value to your product (the same value mentioned in the sale receipt/ paid value).
Shipping to LoopAudio
LoopAudio will be responsible for shipping to the Customer after repair/replacement only. The Customer is responsible for all shipping/handling charges related to returning the product to LoopAudio’s abovementioned address. Products must be shipped in their original packaging or otherwise suitably protected to avoid damage during shipping. LoopAudio will not be responsible for any damage incurred during shipment. LoopAudio will only be responsible for packages that are verified as having been received into our warehouse.
LoopAudio Customer Service Department will be the final determining authority for all potential warranty claims for service and replacement or same colour preference (depending upon stock availability).
If LoopAudio Service Centre is not available in your city, then you can send your product for warranty claim procedure at our above mentioned address. If you have a tracking number you will be able to track when your product is delivered to us. After we receive the product, the processing time can take up to 6-8 weeks.
1.1 Without valid Proof of Purchase, LoopAudio reserves the rights to refuse warranty services.
1.2 The warranty is confined to the first purchase of the original LoopAudio product only.
1.3 LoopAudio reserves the right to refuse free of charge warranty claim if the information shared is incomplete/ illegible for the claim/fault in the Customer details.
General Returns Policy
The following general returns policy is applicable to all items sold on Amazon.in. All items with the logo Fulfilled by Amazon on the product detail page are Fulfilled by Amazon (FBA). All Non-FBA items are seller fulfilled.
In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
Was delivered in a physically damaged condition
– Has missing parts or accessories
– Is different from what was ordered
– Is different from its description on the product detail page on Amazon.in
Products marked as “non-returnable” on the product detail page cannot be returned. View the full list of non-returnable items.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
Only Fulfilled by Amazon (FBA) items may be eligible for replacement. For more details, please refer ‘About Free Replacements’ provided by Amazon.
If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Amazon shall not be liable in any manner for any misuse or usage of such information.
In some cases, items may not be eligible for return, including cases of buyer’s remorse such as incorrect model or colour of product ordered or incorrect product ordered.
LoopAudio gives no guarantee that the information provided on these Internet pages is complete, correct or current (pictures, texts, prices, and other representations). LoopAudio reserves the right to make changes in or additions to the information provided at any time.
LoopAudio- neither the company, nor the management, nor the employees – assumes no liability for direct or indirect damages, including lost profits, resulting from or otherwise connected to the information provided on this website.
The aforesaid applies also to all links to which these Internet pages refer directly or indirectly. LoopAudio is not responsible for the content of a page that is reached through such a link.
The information does not represent an offer of sale. All prices indicated are non-binding.
LoopAudio is not liable for damages that result from calling up, downloading, or storing these pages or links.
The product names of LoopAudio, model names, logos, and emblems of products mentioned on the Internet pages of LoopAudio are legally protected.
All rights reserved. All texts, pictures, graphics, sound, video, and animation files, as well as arrangements, are subject to copyright and also in part to other laws for the protection of intellectual property. They may not be used for business purposes, nor copied for forwarding, nor changed and used on other websites. The Internet pages of LoopAudio may also contain pictures that are subject to the copyrights of those who have provided them.